At Autokool Ltd we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 7 day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for items specially ordered or manufactured at the purchasers request. Items not generally listed on the site and out sourced are also not eligible for return. Car parts such as radiators, condensers and receiver driers returned and found to be damaged due to incorrect fitting or damaged during the normal fitting process will not be eligble for refund.
To cancel your purchase within the seven-working-day cooling-off period, please contact our sales team who will issue you a returns reference number. You can then return the item in its original packaging with a copy of the relevant invoice and returns number clearly stating the reason for return.
Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.
Please note that we cannot accept returns if you fail to add a returns number previously obtained from Autokool Ltd. All return postage costs are down to you the customer.
For your protection, we recommend that you use a recorded-delivery service. If items are sent to us without a signature or are received damaged we will not be able to continue with your refund. If the item is for a value exceeding £50 it is strongly recommended that additional postage insurance is obtained.
Please note that you will be responsible for the costs of returning the items to us. Items that have been damaged in shipping with clearly damaged outer packaging should be refused and returned back to us.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us. As soon as we receive your returned item, we will refund the relevant part of the purchase price for that item subject to an item inspection. We cannot refund any postage either priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item
- where you are returning an item that was part of a larger order, we'll refund the per-item charge for the said item
- where you are returning an entire order, we'll refund as applicable
We will not refund the cost of giftwrapping, your costs in returning the item to us and other services provided to you in connection with your purchase.
